Support and maintenance of IT infrastructure

d-PROG provides qualified telephone and service support according to the agreed SLA parameters with the supplied products and applications.

Technical training of users is part of the implementation.

We provide complete warranty and post-warranty service in the shortest possible time. If the customer is interested, we are able to provide post-implementation training for new employees or extraordinary training.

Support provided:

• regular maintenance - preventive service,
• technical training and consultancy,
• hotline - entering a request via the web interface,
• telephone support 7 days a week with a defined response time (only based on a service contract),
• the possibility of an extended warranty (only based on a service contract),
• loans.

Warranty conditions